Privacy Policy
Privacy Policy
The short version: we collect what we need to run Grant Wizard for you, we don’t sell your personal information, and we don’t use your content to train third-party AI models. You can export or delete your data at any time.
1.
Who We Are
1.1Grant Wizard ("we", "us", "our") is an AI-powered grant writing platform that helps nonprofits, startups, and social enterprises discover funding opportunities and draft grant proposals.
1.2This Privacy Policy explains what information we collect when you use our website, mobile app, and related services (collectively, the "Service"), how we use it, who we share it with, and the choices you have. By using the Service, you agree to the terms described here.
1.3Grant Wizard is built and operated by Grant Master. Contact: [email protected].
2.
Information We Collect
2.1Account information. Your name, email address, phone number, password (hashed), and the Google account ID if you sign in with Google. We never store your Google password.
2.2Organization profile. Information you provide about your organization — name, country, sector, mission, size, registration status, founding date, leadership team, funding history, and supporting documents you upload. We use this to match you to relevant grants.
2.3Content you create. Proposals, drafts, comments, budgets, project concepts, and any text or files you upload or generate while using the Service.
2.4Payment information. When you purchase a subscription or credits, we collect billing details through our payment processor. We do not store full card numbers — only a token, the last four digits, brand, and expiry that we use to display your payment method and process renewals.
2.5Usage and device data. Pages you visit, features you use, timestamps, IP address, browser type, operating system, device model, app version, crash reports, and similar technical information.
2.6Communications. Records of emails, support tickets, and in-app messages you send us.
3.
How We Use Your Information
3.1Deliver the Service. Match you to relevant grants, generate AI drafts and budgets, store your proposals, process payments, send transactional emails (verification codes, receipts, expiry warnings).
3.2Improve the Service. Analyze aggregated, de-identified usage patterns to improve feature design, model quality, and reliability. Investigate bugs and performance issues.
3.3Communicate with you. Send service announcements, weekly grant digests (you can opt out), and replies to your support requests.
3.4Security and abuse prevention. Detect fraud, enforce our Terms, prevent unauthorized access, and meet legal obligations.
3.5We do not sell your personal information. We do not use the content you create to train third-party foundation models.
4.
AI Processing
4.1When you use AI features (grant search, drafting, budget generation, concept generation, fit analysis), the relevant inputs — your organization profile, grant details, and the specific prompt — are sent to third-party AI infrastructure providers that we use under contract. These providers process the data on our behalf to generate the response and do not retain it for their own model training.
4.2AI-generated content is a starting point, not a final product. You are responsible for reviewing, verifying, and editing AI output before relying on it in any submission. See our AI & Ethics page for details on human review responsibilities and funder AI disclosure policies.
5.
Who We Share Information With
5.1Service providers. We use third parties under contract to provide infrastructure for hosting, email delivery (Postmark), payment processing (Paystack), AI generation, analytics, error tracking, backup storage (Cloudflare R2), and customer support. These providers may only process your data as instructed by us and may not use it for their own purposes.
5.2Team members and collaborators. If you invite teammates to a proposal or organization, they can see the proposals, drafts, and organization data you share with them at the access level you grant.
5.3Legal requirements. We may disclose information if required by law, court order, or to protect the rights, property, or safety of Grant Wizard, our users, or the public.
5.4Business transfers. If Grant Wizard is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you and post a notice on this page.
6.
Data Retention
6.1We keep your account and content for as long as your account is active.
6.2When you delete your account, we soft-delete it for a 30-day recovery window. After that, your personal data is permanently deleted from our active systems within 60 days. Backups containing your data are retained for up to 90 days, after which they are overwritten on rotation.
6.3Anonymized, aggregated usage data may be retained indefinitely for analytics and product improvement — this data cannot be linked back to you.
6.4We may retain certain records longer when required by law (for example, tax records).
7.
Your Rights
7.1Depending on where you live, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Delete your account and personal data (subject to the retention rules above)
- Export a copy of your data in a portable format
- Object to or restrict certain processing
- Withdraw consent where we rely on consent as the legal basis
7.2You can exercise most of these rights directly in the app: edit your profile in Settings, export your data from the Settings page, or delete your account in Settings → Account.
7.3For any request we cannot satisfy in-app, email [email protected]. We will respond within 30 days.
8.
Security
8.1We protect your information using industry-standard practices: TLS encryption in transit, encrypted backups, hashed passwords (bcrypt), least-privilege access for our team, and regular security reviews.
8.2No system is perfectly secure. If you believe your account has been compromised, contact [email protected] immediately and we will help secure it.
9.
International Data Transfers
9.1Grant Wizard operates primarily from servers located in Europe, with backups stored in distributed cloud storage. If you access the Service from outside these regions, your information will be transferred to and processed in those locations.
9.2Where required, we rely on Standard Contractual Clauses or equivalent legal mechanisms to govern these transfers.
10.
Children's Privacy
10.1Grant Wizard is intended for use by adults representing organizations. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal data, contact [email protected] and we will delete it promptly.
11.
Cookies and Similar Technologies
11.1We use cookies and local storage to keep you signed in, remember your preferences, and measure how the Service is used. You can clear these at any time through your browser settings — note that doing so will sign you out and may reset some preferences.
11.2We do not currently use cookies for cross-site advertising.
12.
Changes to This Policy
12.1We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other reasons.
12.2When we make material changes, we will notify you by email (to the address associated with your account) and post a notice in the app at least 14 days before the changes take effect. The "Last updated" date at the bottom of this page always reflects the current version.
13.
Contact Us
13.1Questions, concerns, or requests about your privacy or this Policy?
13.2Email: [email protected]
13.3We aim to respond within 5 business days.